Shipping and Delivery
Last updated:
1. Where We Ship
We currently ship within the United Kingdom only.
2. Dispatch Times
- Orders placed before 2:00pm (UK time) are usually dispatched the same working day.
- Orders placed after 2:00pm or on weekends/bank holidays dispatch the next working day.
3. Services & Rates
- Orders under £150: Royal Mail Tracked 24.
- Orders £150 and over: Royal Mail Special Delivery.
- Insurance: All shipments are insured.
- Shipping cost: Free on all orders (subject to change; see checkout for current pricing).
4. Tracking & Delivery
- Tracking details are provided via email once your order is dispatched.
- Royal Mail Tracked 24 offers end-to-end tracking; delivery times are estimates and not guaranteed.
- Royal Mail Special Delivery includes tracking and may require a signature upon delivery.
5. Risk of Loss
Risk of loss or damage transfers to you once the parcel is confirmed as delivered in the carrier’s tracking (see our Terms & Conditions for details).
6. Delays & Exceptions
Estimated delivery times can be affected by factors outside our control (e.g., severe weather, strikes, peak season). We cannot guarantee delivery dates.
7. Address Accuracy
Please ensure your delivery address is complete and accurate. We are not responsible for delays or losses caused by incorrect or incomplete addresses.
8. Lost or Damaged Parcels
- If Royal Mail confirms your parcel is lost or damaged, we will offer you a replacement or a refund (your choice).
- Please contact us as soon as possible with your order number and any relevant details so we can start a claim with the carrier.
9. Age & Product Use
Orders are available to customers 18+ only. All products are for laboratory research use only, not medicines and not for human consumption.
10. Contact
Questions about shipping or delivery? Email us at info@buyretatrutide.net. Or alternatively on our Contact page.